CLICK & COLLECT
Pick up your order from either Punchbowl NSW or Kingsgrove NSW. We prepare Click & Collect within 24 hours. Products that are ready for collection will show a “Click & Collect Ready” notice on the product page.
Once your order is packed, we’ll email pickup details and collection hours for your chosen location. If you need something sooner, contact us before ordering and we’ll do our best to help.
COMMON CLICK & COLLECT QUESTIONS
What are the collection hours?
Monday–Friday, 9am–5pm. Saturday pickups can be arranged only if the order is placed before 12pm Friday (subject to confirmation in your ready-to-collect email).
How long until my order is ready?
Click & Collect orders are prepared within 24 hours. We’ll email you when it’s ready with pickup details and hours.
Do all products qualify for Click & Collect?
Eligible items are clearly marked “Click & Collect Ready” on the product page. If there’s no notice, contact us and we’ll advise options.
Can I request express collection?
Often, yes. It depends on how busy the team is and what you’ve ordered. Message us before ordering and we’ll do our best.
Will my vehicle accommodate the order?
Some items are large or long. Please measure your vehicle and check product dimensions before you come.
Consider van, ute, or roof racks for long profiles and large pendants. Bring blankets and straps to protect and secure your items.
What if I arrive before I receive the ready-to-collect email?
Your order may not be packed yet. To avoid delays, please wait for the confirmation email or contact us first.