Terms & Conditions – zlights

Terms & Conditions

Terms and conditions

Please ensure that you have read all terms and conditions carefully before making your purchase.
By purchasing any item, you have agreed to the exclusive terms and conditions governing the sales between the Customer and zlights.

1. Prices

  1. All orders placed through this web site are subject to confirmation and acceptance by zlights.com.au
  2. While zlights endeavours to bring you the best possible prices, due to the nature of the lighting industry, we reserve the right to change prices without notice at any time. zlights reserves the right to refuse or cancel any orders, whether or not the order has been confirmed and payment made. If payment has been made for the purchase and your order is cancelled, we will notify you immediately and refund the amount paid immediately. We will inform you as soon as possible of any changes in prices, or cancellation of orders.
  3. The zlights website, may have variations in price. 
  4. The prices listed on the website are on-line prices only, and are dispatched straight from a warehouse to you. This saves overheads of running a brick-and-mortar store, and the savings are passed on to you.
  5. Prices may vary at any time, and we will not be liable to refund any differences in price if an item’s price changes post-sale.

2. Availability

  1. Every effort will be made to satisfy your order in the soonest time possible. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you Immediately.
  2. In this instance, your order will be placed on back order.
  3. We strongly recommend, that you always contact us before placing your order, if you have an availability concern, or on a deadline, as not all items are in-stock at all times. We try our best to keep all items in-stock, however times may arise where we may be caught out with an item. In this case, your item will be ordered, and as soon as it arrives into our warehouse, it will be promptly shipped straight to you.

3. Delivery & Shipping

    1. We will do our best to deliver your order promptly. Once funds have cleared into our account, most items will be dispatched within 1-5 business days.
    2. Made to order / customised items can take up 12-14 weeks with a further 1-2 weeks for transit, depending on your location.
    3. Orders will be delivered to the address specified by you.
    4. Deliveries will be made to you by our contracted delivery drivers. Our preferred courier companies are based on suppliers existing supply chains, which include TNT, DFE, Couriers Please, Auspost and Toll
    5. While all care is taken in the packaging and postage of your purchase, we will assume no liability for any late delivery. In addition, this does not constitute a return nor a refund.
    6. Missing or damaged goods while in transit, will be processed according to the terms and conditions of the courier company. Claims will only be recognised within 48hrs of the delivery.
    7. If you choose not to give ‘Authority to Leave’ the goods and you are not available for collecting your item at the time of delivery, you will be liable (if charged by the Courier) to pay any additional fees associated with your parcel being sent out any consecutive times.
    8. Please note, during the current COVID 19 pandemic being experienced globally, shipping is out of our control at this time. We will endeavour to deliver your items to you as soon as possible. Should your order arrive earlier than expected we will contact you as soon as possible. 

4. Pictures & Product Descriptions.

  1. Pictures are for illustrative purposes only.
  2. Whilst every effort is made to make product descriptions as accurate as possible, errors may unintentionally occur.
  3. Various computers and preset screen resolutions, may cause product mis-representations. This maybe caused by the angle the photo was taken, the camera flash, etc.
  4. If your purchase is of a very specific nature, and you require clarification on any item specifications, please contact us via email orders@zlights.com.au during business hours, before making your purchase.

5. Payment Details

  1. We accept the following methods of payment online: Credit Card (Visa and Mastercard),  Paypal & Afterpay 
  2. You can also pay by Cash, Paypal, Credit Card, Bank Transfer or Debit Card if the item is to be picked up from our Hurstville Sydney Office.

6. Secure Credit Card Payments & Refunds

  1. For security reasons we do not keep your credit card details on record.
  2. Once your transaction has been completed, we do not have access to your credit card information. This is strictly regulated by the banking authorities.
  3. If a refund is required, and payment was made by credit card, in some instances we may have to refund the amount paid into a bank account.
  4. Your credit card details are safe and secure. All credit card information is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet.
  5. There may be times, where we may have to contact you to verify you as the card holder.

7. Liability

  1. zlights shall not be liable to the Customer, or to any other person whomsoever, for any loss or damage whatsoever or howsoever caused arising directly or indirectly in connection with the Products, other than expressly imposed by statute in terms of which it is not possible to limit or exclude liability.
  2. zlights expressly excludes liability for consequential loss or damage including but not limited to loss of profit, business, revenue, goodwill or anticipated savings.

8. Changes To Terms

  1. These terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from zlights.

9. Applicable Law.

  1. These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales and shall be subject to the non-exclusive jurisdiction of the courts of New South Wales

10. Returns Policy, Order Cancellations & Warranties

  1. Individual product warranties are noted within each product description, and apply from the date of purchase.
  2. Advertised warranty periods, relate to domestic installations, unless the product was selected from our commercial range of products. In this case, the advertised warranty period shall apply.
  3. Warranty on Globes other than LED is Nil, unless found to be DOA (Dead On Arrival).
  4. LED Globes that are faulty carry a replacement warranty. A replacement warranty is a one for one warranty. It is the customer’s responsibility to return faulty items to us, along with a pre-paid Australia Post satchel for its return to you. We are not liable for any freight costs involved in returning warranty items to you. In addition, you may contact the manufacturer of the globes for warranty replacements.
  5. Ceiling Fan warranties are covered by their respective brands. If you have an issue with a ceiling fan, call the manufacturer and they will handle the warranty claim from there. Do not send or return the ceiling fan to the store.
  6. All warranties are void, if NOT installed by a licensed electrician. In Australia, it is Illegal to perform electrical work without the appropriate electrical licenses.
  7. Any items returned for warranty, must be accompanied by:
    • A Returns Authority Email supplied by zlights
    • Original proof of purchase, and
    • A copy of the electrical certificate issued for the installation of these items by a licensed electrician.
    • It is the customer’s responsibility to organise a returned item to us. This means packaging it appropriately and paying for the freight costs.
    • While all care is taken in the packaging and postage of your purchase, we will attend to breakages and faulty fittings ASAP. In addition, this does not constitute a refund, only a replacement.
    • Postage fees are non refundable.
    • For any items that are either “Damaged in Transit” or “Dead on Arrival” you must contact us within 24 hours of remittance. These items will be replaced as soon as the necessary procedures have been adopted.
    • All events such as physical damage, abuse, misuse, unauthorised repair or tampering with a product may prevent a product from being accepted as a fault under warranty.
    • Items selected for purchase in error: It is the buyers responsibility to notify us of cancellation within 24 hours of placing the order.
    • Change of mind or Order Cancellation: It is the buyers responsibility to notify us of cancellation within up to 24 hours of receipt of goods. If items are to be returned, it is recommend that you return the items via an insured mail service for your protection at your cost. Any refund for an order that is cancelled or for any items that are returned shall be calculated at less 20% re-stocking, processing and handling fee, and a store voucher issued for the balance of the order.
    • If a registered service is not used, and/or we do not receive the returned item, then we will assume no responsibility for the loss.
    • It may take up to 10 business days to process your return after we receive your item.
    • We reserve the right to charge you to collect the goods and to charge you for any damage that may have occurred whilst the goods have been in your possession.
    • Once the returned item is tested, if found to be not faulty, a reissue fee of 20% of the item price plus postage will be payable by the customer before we re-dispatch the items.
    • Where the goods are listed as “Sale/Clearance”, then these items cannot be returned nor a credit or exchange issued at all.
    • If you have ordered an item that requires assembly or customisation (this will be noted as special delivery conditions apply), these orders cannot be cancelled, returned nor refunded.
    • Please Note: We cannot refund for change of mind on custom orders (The term, custom orders apply to any products that are not stocked) once we receive full payment and the production of your order has begun. Please make sure you are 100% certain on your custom-order prior to the commitment of the order. zlights shall not be held liable for failure or delay in delivery of the entire lot or a portion of the goods under this invoice in consequence of any Force Majeure incidents.

11. Copyright Notice

ZLIGHTS respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes trademark or copyright infringement, please submit your complaint by a report to copyright@zlights.com This email does not accept any emails that are not related to copyright issues. If you have further questions, please contact our customer service team. We will quickly respond to the rights of owners with any concerns they may have about any alleged IP disputes.

For all replica orders placed internationally from Australia, we are required to change the design by at least 60%

To claim a copyright or trademark complaint, please provide us with the following information:

  • A description of the IP rights that you claim has been infringed upon;
  • A description or web-link of the product you claim is being infringed;
  • Your contact information including address, telephone number, and e-mail address;
  • A statement by you made under penalty of perjury, that the above information in your notice is accurate and that you are the IP right owner or authorized to act on the copyright owner's behalf.


1. This procedure is exclusively for notifying ZLIGHTS that your copyrighted material has been infringed.
2. This email only responds question about copyright, any other question please contact our customer team: orders@zlights.com.au

Copyright Announcement
All content included in or made available through the ZLIGHTS website, Application or Services; such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of ZLIGHTS and protected by international copyright laws.



    This quotation is valid for 30 days from date of issue.

    Please inform us should you wish to amend quantities quoted as this will require a revised Quotation.


    Lead times quoted will only commence upon confirmation of all final details, finishes and receipt of the deposit payment unless negotiated otherwise. Should changes be made after placement of official Order, then the lead time will be revised to reflect the necessary impact upon manufacture and freight. Leadtimes are dependent upon materials required to complete your Order being available at time of Order placement. Should specified materials necessary to complete your Order be unavailable or delayed, this may impact upon the anticipated lead time quoted.


    Please confirm stock availability prior to confirmation of your Order as stock quantities may change. zlights is able to hold stocked items for a period of 24 hours upon request.


    Unit prices are quoted in Australian dollars, including GST.

    A 50% deposit is required upon placement of your official Purchase Order, with balance due prior to delivery of goods. If your deposit is not received within 5 business days of your official Purchase Order, this may result in delay or cancellation of your Order. No retentions or liquidated damages will be accepted without prior consent.

    zlights will not be liable for any claims arising from delay in delivery due to strikes, shipping or customs, accidents, unavailability of materials, manufacturer delays or events beyond our control.

    All goods remain the property of zlights until paid in full.


    Brands Co Pty Ltd (zlights) is a reseller of lighting products supplied by third party manufacturers.

    The design and appearance of products stocked by zlights is determined by the manufacturer of each product  and as such, zlights does not accept (and to the fullest extent permissible under the law, disclaims) any liability with respect to any similarity in design or appearance between products sold by zlights and any other products. zlights does not claim (unless expressly stated otherwise) any affiliation or association with any third-party designers or manufacturers of lighting products whatsoever and any similarity in the design or appearance between products sold by zlights and any other products is coincidental and/or the sole product of the manufacturer’s design process.

    Where zlights is asked to assist with the selection of a lighting product, zlights will offer a selection of suitable products manufactured by third parties. For the avoidance of doubt, any recommendations made by zlights are a statement of zlights opinion as to the similarity in physical appearance and/or quality of materials between products and do not constitute the endorsement of any product, or an offer to reproduce any product by zlights.

    Use of the information and data contained on this website is at your sole risk. The information and data on this website is subject to change without notice. ZLIGHTS.COM.AU makes no representation, expressed or implied, as to the accuracy of the information and data contained on this website. ZLIGHTS.COM.AU accepts no liability for any use of the said information and data or reliance placed on it. ZLIGHTS.COM.AU makes no representations, either expressed or implied, as to the sustainability of the said information and data for any particular purpose. ZLIGHTS.COM.AU makes no warranties that the information and data is free of infection by computer viruses or other contamination.