FAQ's

TOP FIVE FAQS

1. WHEN SHOULD I BOOK AN APPOINTMENT WITH MY ELECTRICIAN?

We understand that it is tempting to book your electrician well in advance. However, we strongly recommend holding off your electrician appointment until after you have received your order. This would allow for an adequate amount of time to ensure the contents of your order have arrived safely and to accommodate for any unexpected delay in delivery, which is unfortunately beyond our direct control.

2. IS IT SAFE TO USE MY CREDIT CARD ONLINE?

Yes, you can be rest assured that it is extremely safe.

All transactions on our website are encrypted with the latest industry standard SSL (Secure Socket Layer) to ensure buyer privacy and protection. If you are still unsure about using your credit card online, then we suggest using other payment methods like PayPal or call us.

3. WHAT PAYMENT METHODS DO YOU USE?

We accept payments via Visa, Mastercard and Amex via Braintree payment gateway or you can pay with PayPal and also Afterpay We also accept bank transfers and will require a copy of the remittance for order processing. Otherwise, we have to wait for the payment to appear in our statement

4. IS THERE WARRANTY ON ALL YOUR PRODUCTS?

As an official retailer, all products sold by zlights are fully covered by manufacturer's warranty. Manufacturer’s warranty is valid only within Australia and commences from the purchase date on your invoice. We highly recommend you keep the receipt from your electrician as evidence in the event of a warranty claim.

International Warranty

Please be informed that our manufacturers' warranty is only valid within New Zealand. However, we do offer 12 months replacement policy in the unlikely event of damaged or faulty goods. Shipping cost will be the responsibility of the buyer.

5. I CAN’T FIND THE PRODUCT I AM LOOKING FOR. CAN ZLIGHTS GET IT FOR ME?

We are constantly updating the products available on our website. If you want a particular model that is not available on our website, contact us at orders@zlights.com.au and we may be able to specially order it in for you.