FAQ

Everything you need to know about orders, custom lighting, shipping, and support—right here in one place.
Where is zlights based?

We are Australian owned and quite proud of this fact! Founded in late 2018. Our head office is based in Hurstville NSW Australia

What does zlights specialise in?

We design and manufacture high-quality decorative pendants, wall lights, chandeliers and architectural lighting, with a strong focus on custom and bespoke solutions for residential and commercial projects.

How early should I order light fittings for my project?

We recommend finalising for delivery 3-4 months prior to the date you lighting is due to be installed. This allows for delays in availability and shipping from overseas or production here. Holding off on these decisions can mean that quality of the light fittings available is significantly reduced and, given you’ll be living with your lighting every day, it makes sense to get ahead of the game and make sure you get what you want – not just what’s on the shelf.

Do you have stock available?

Yes! we carry stock of many of our most popular designs. However, availability is limited and can move quickly, especially on in-demand pieces. If you see a design you love and it's in stock, we recommend securing it early to avoid delays.

How do I clean my feature lighting?

Download our cleaning and maintenance guide, available on all product pages.

Why is there an extended lead time for bespoke lighting?

Custom made lighting involves many different processes, metal/glass fabrication, pre-construction, electrical fit out, powder coating/anodizing and finally testing and compliance.

This is the reality of bespoke designs and one we are extremely proud to offer.

Do you have a showroom?

While we don’t currently have an official showroom, this is due to the wide range of lighting options and custom configurations we offer. We also back every purchase with a flexible returns process to ensure you’re completely satisfied with your order.

Where are zlights products made?

A selected number of products are made here in Australia, others are produced internationally.

What happens after I place my order?

Once you place your order online, you’ll receive an order confirmation email with a link to download your tax invoice.

  • In-stock items are packed and shipped within 24–48 hours from our Sydney warehouse.
  • Made-to-order items are entered into our production queue, and you’ll receive periodic updates throughout the process.
  • When your order is ready, it will be dispatched from our Sydney warehouse.
  • Delivery typically takes 2–6 business days, depending on your location—faster for East Coast addresses and slightly longer for the West Coast.

We're here every step of the way to make sure your lighting arrives smoothly and on time.

When should I book the electrician?

We know it can be tempting to schedule your electrician early, but we highly recommendwaiting until your order has arrived. This gives you time to check everything has arrived safely and allows for any unexpected delivery delays, which can occasionally occur and are outside of our control. Planning this way helps ensure a smoother installation process.

What if my order arrives damaged?

If your order arrives damaged, don’t worry we’re here to help. Just send us an email at support@zlights.com.au within 7 days of receiving your delivery, including your My Order Reference (MOR) number and a few photos so we can sort it out quickly.

Product Warranties?

All zlights products are covered by a manufacturer’s warranty, valid within Australia from the date you receive your delivery. We recommend keeping a copy of your electrician’s installation receipt, as it may be required to support any warranty claims.