Frequently Asked Questions

We get a lot of questions from designers, builders, and sparkies, so here’s a quick rundown of the stuff we get asked the most. If it’s not here, just give us a shout.

ABOUT US

Where is zlights Australia based?

We’re based in Hurstville, NSW with our warehouse just down the road in Kingsgrove. Keep an eye out — we’ve got a New Zealand showroom coming soon.

When did zlights get started?

We started lighting things up in late 2018. 100% Australian-owned — and proud of our roots!

What does zlights specialise in?

We design and manufacture high-quality decorative pendants, wall lights, chandeliers and architectural lighting, with a strong focus on custom and bespoke solutions for residential and commercial projects.

What’s the best way to get in touch?

Give us a call on (02) 7202 8239 or flick us an email orders@zlights.com.au for general help, or quotes@zlights.com.au for pricing and project enquiries. We're here when you need us.

Do you have a showroom?

While we don’t currently have an official showroom, this is due to the wide range of lighting options and custom configurations we offer. We also back every purchase with a flexible returns process to ensure you’re completely satisfied with your order.

What payment options do you accept?

We’ve got you covered — pay with Visa, Mastercard, Amex, bank transfer, Afterpay, or Zip Pay. You can even pay cash at the warehouse if that’s easier.

ORDER RELATED

Do you have stock available?

Yes! we carry stock of many of our most popular designs. However, availability is limited and can move quickly, especially on in-demand pieces.

If you see a design you love and it's in stock, we recommend securing it early to avoid delays.

How early should I order light fittings for my project?

We recommend finalising for delivery 3-4 months prior to the date you lighting is due to be installed.

This allows for delays in availability and shipping from overseas or production here. Holding off on these decisions can mean that quality of the light fittings available is significantly reduced and, given you’ll be living with your lighting every day, it makes sense to get ahead of the game and make sure you get what you want – not just what’s on the shelf.

What happens after I place my order?

Once you place your order online, you’ll receive an order confirmation email with a link to download your tax invoice.

  • In-stock items are packed and shipped within 24–48 hours from our Sydney warehouse.
  • Made-to-order items are entered into our production queue, and you’ll receive periodic updates throughout the process.
  • When your order is ready, it will be dispatched from our Sydney warehouse.
  • Delivery typically takes 2–6 business days, depending on your location—faster for East Coast addresses and slightly longer for the West Coast.

We're here every step of the way to make sure your lighting arrives smoothly and on time.

Why is there an extended lead time for bespoke lighting?

Custom made lighting involves many different processes, metal/glass fabrication, pre-construction, electrical fit out, powder coating/anodizing and finally testing and compliance.

This is the reality of bespoke designs and one we are extremely proud to offer.

Can I get bulk pricing?

Absolutely. We support bulk and commercial projects with volume pricing and larger format options.

Email quotes@zlights.com.au and we’ll work out a custom quote to suit.

Do you offer trade rates?

We do. Whether you're an architect, designer, electrician, builder, or wholesaler, our trade pricing is built to support your margins. Get in touch to register and get set up.

When should I book the electrician?

We know it can be tempting to schedule your electrician early, but we highly recommend waiting until your order has arrived.

This gives you time to check everything has arrived safely and allows for any unexpected delivery delays, which can occasionally occur and are outside of our control.

Planning this way helps ensure a smoother installation process.

PRODUCT RELATED

Where are zlights products made?

A selected number of products are made here in Australia, others are produced internationally.

How do I clean my feature lighting?

Download our cleaning and maintenance guide, available on all product pages.

How do you package your products?

We pack everything properly for transport, so whether it’s going across the street or across the country, it’ll arrive safe and sound.

Are your products up to Aussie standards?

Absolutely. We follow Australian guidelines to make sure our products meet the right safety and compliance requirements.

Are your products dimmable?

They sure are — almost all of our products with built-in drivers come dimmable, and our bulbs are too. We’re big on giving you the control to set the mood just right.

Are your pendant lights and chandeliers adjustable?

Yes, most of our pendants and chandeliers are adjustable. Suspension cables can be shortened during installation, and for designs with suspension rods, we can supply additional sections to help you achieve the perfect height.

Can you colour match?

Yes, we can. Send us a physical sample if you can, it helps us get the closest match. Some finishes are easier than others, but we’ll do our best to get it right.

Do you adjust product specs for international use?

Absolutely. We’ll make sure your lights are built to suit your country’s electrical and compliance needs.

SHIPPING & DELIVERY

Where can you ship to?

We ship all over Australia with simple, tiered shipping rates. International? No worries — we’ll quote the freight based on the size and weight of your order.

What’s the cost of shipping?

Our freight rates range from $14.95 to $99.90 — it depends on the size and value of your order. You’ll see the exact cost at checkout.

How long does delivery take for stock?

We pack orders within 1–2 days. East coast deliveries take around 1–3 business days, and west coast is usually 4–8 days depending on the location. Need it faster? We can organise express shipping — just ask for a quote.

I’m overseas — can I still order?

Absolutely. We ship internationally and can make sure the product specs line up with your local requirements.

AFTERSALES

What if my order arrives damaged?

If your order arrives damaged, don’t worry we’re here to help. Just send us an email at support@zlights.com.au within 7 days of receiving your delivery, including your My Order Reference (MOR) number and a few photos so we can sort it out quickly.

Do you accept returns?

Yes! within 30 days, resealable condition only. Custom items excluded. Damage? Report within 7 days. Return shipping not covered. After 30 days, restocking fee applies. Terms and conditions apply.

Product warranty?

All zlights products are covered by a manufacturer’s warranty, valid within Australia from the date you receive your delivery. We recommend keeping a copy of your electrician’s installation receipt, as it may be required to support any warranty claims.

Can you hold my order if I don’t need it straight away?

Yes — we can hold your order in storage for a few months, provided it has been paid for in full. Just let us know your preferred delivery timeframe.