Shipping & Delivery Policy
Our shipping fee is $14.95 Australia wide
Aluminium profile has a $25 surcharge for orders under $299
Orders are processed Monday - Friday (excluding public holidays) from 7am - 3:30pm AEST
We have 3 types of product available, each product will show its in stock status
- ✔ 1-2 business day dispatch. (in-stock ready to ship)
- ✔ 3-4 weeks delivered to your door. (made to order)
- ✔ 6-8 weeks delivered to your door. (made to order)
Tracking advice will be sent to your email, once your order has dispatched.
In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email/phone call from our team.
In the event of a large online promotion, our orders team can get quite backed up due to a massive influx of orders in a short amount of time.
If you are unhappy with your purchase & wish to return it, please click here to book your return.
International ordersWelcome valued international customers. You can order all your lighting products directly from our website or you may email your order request to firstname.lastname@example.org
Online order confirmations will be sent to your nominated mail account within 24 hours. For more information please visit our international orders terms and conditions.
When should I book an appointment with my electrician?
We understand that it is tempting to book your electrician well in advance. However, we strongly recommend holding off your electrician appointment until after you have received your order. This would allow for an adequate amount of time to ensure the contents of your order have arrived safely and to accommodate for any unexpected delay in shipping, which is unfortunately beyond our control.
How long does delivery take?
Below is the average delivery time frame for different delivery destinations.
|Queensland||2 - 4 business days|
|Victoria||2 - 5 business days|
|New South Wales||1 - 3 dusiness days|
|Tasmania||2 - 4 business days|
|South Australia||2 - 6 business days|
|Western Australia||2 - 6 business days|
|Northern Territory||2 - 5 business days|
|Australian Capital Territory||2 - 4 business days|
- Express delivery orders take 1-3 business days *incurs additional fees*
- Shipping times will vary dependant on your delivery location, it takes less time to delivery to Metro than to rural addresses, please make sure you factor these added times in when placing your order.
- Orders placed on public holidays or sale periods may take extra 2 – 3 business days to process.
Do you ship outside of Australia?
Yes we do ship internationally. Please contact us directly if you require more information on a specific product or service.
What shipping couriers do you use?
We use various couriers such as TNT, Toll, Australia Post, Direct Freight Express and DHL for all Australian orders, and most items will be dispatched within the specified time frame. Please allow for few more days in the event of poor weather or high traffic period such as public holidays. Your item’s may be left at your shipping address at the discretion of the driver at the time if it is safe to do so. In the event your item cannot be left, it usually will be carded in your letter box for you to arrange collection from your local post office
Can my delivery address be different from my billing address?
Yes, definitely. Please make sure to choose different addresses during the checkout process.
How do I track my order and delivery status?
Once your order has been dispatched from our warehouse you will receive a shipping confirmation email from our service team tracking number and link to track your order online. Tracking information will be made available as soon as you receive this email, please note that tracking numbers can take a few hours to be active once received.
What happens if my items are back-ordered?
In the rare event that your item is back-ordered, you will be notified immediately about the possibility for delay. Most back-ordered cases are resolved within few business days. This will be discussed with you entirely, and if you wish to opt out of the order this is all fine.