Placing an order? We can’t wait to unite you with your items! Please bear in mind, however, that delivery estimates are calculated from the time of dispatch, rather than from the moment you place your order

Our shipping fees range from $14.95 - $99.90, depending on the value and size of your order. The final shipping cost will be calculated at checkout, based on your selected items and delivery location.

Orders are processed Monday - Friday (excluding public holidays) from 10am - 3:30pm AEST

Custom Made Items

Some of our products are made to order and require additional lead time before dispatch. These items are produced specifically for you and may take anywhere from 2 to 15 weeks, depending on the product, materials and quantity. Feel free to get in touch if you would like specific information.

If your order includes both stocked and made-to-order items, we can ship them separately or wait to ship them together — we'll keep you informed every step of the way.

Shipping & Delivery Policy

Delivery times apply to all orders placed before 1pm. For all orders placed after 1pm, the following day will be considered the first working day. As each product is carefully picked and packed by hand, these estimates can vary, particularly during busy times of the year. So, if your order isn’t dispatched straight away, don’t panic! We’re on it.

 

Below is the current average delivery time frames for different delivery destinations.

 Destination

Delivery Timeframe

QLD

2 - 4 business days

VIC

2 - 5 business days

NSW

1 - 3 dusiness days

TAS

2 - 4 business days

SA

2 - 6 business days

WA 

2 - 8 business days

Northern Territory 

2 - 8 business days

Australian Capital Territory

2 - 4 business days

COMMON SHIPPING QUESTIONS

Do you ship outside Australia?

Yes, we offer international shipping. Freight is quoted based on the size, weight, and quantity of items in your order. Contact us for a customised shipping estimate.

Which couriers handle your deliveries?

We use a mix of trusted freight partners like TNT, Toll, AusPost, Direct Freight, CouriersPlease, Northline, Aramex and DHL. Orders are dispatched on time, but peak periods and bad weather can add a delay. If safe, your order might be left at your door, if not, you’ll usually get a card to collect it locally.

How can I track my delivery?

Once your order’s out the door, we’ll email you a tracking link and number so you can follow it every step of the way. Sometimes it takes a couple of hours to update, so hang tight if it doesn’t show straight away.

What happens if something I ordered is out of stock?

If your item’s on back-order, we’ll be in touch right away to let you know. It’s usually sorted quickly, but if you’d rather not wait, we’re happy to cancel it for you.